All About Astral Innovative Hygiene Specialists.
Astral Hygiene is part of the G.J.Miles Support Services Group, a family run concern with over 40 years experience. With emphasis on service and commitment, both Astral Hygiene and G.J.Miles offer competitive pricing and first class service. We consider communication and instant response to be an essential part of our commitment to our customers. We view our business with our customers as a “partnership” of service and value.Our success is based on retaining customers year after year.
The Astral Service.
Service is our most important commitment to our customers. Our surveys clearly identified a major problem in this area with Facility Managers finding a large amount of their time, sometimes being taken up with chasing supplier to honour their agreed service call times.
ASTRAL HYGIENE has therefore incorporated the following service commitment to its customers.
- Instead of our contract stating that we will call 12 times per year (as some of the larger companies do, though they usually call 8 times per annum), we specify that we will call every 30 days or if the customer specifically asks for a more frequent service.
- A WTN is left on site with every customer that our service personnel have to fill in on each visit.
- We allocate a dedicated account manager to each customer. Customers have a single point of contact for all their queries with a mobile phone contact, though they may, of course ring head office at any time.
ASTRAL HYGIENE has, in a very short time, developed into a realistic alternative supplier in its sector. Its phenomenal rise has been put down to its professionalism, commitment and ability to identify and fill a need in the market place in which it operates.
ASTRAL HYGIENE already has many blue chip and well known companies in its portfolio and affords a reliable and competitive solution to the washroom needs of customers of all sizes and requirements.
Our success is based on retaining customers year after year. We are proud to include the following companies with our many other customers: